Jonathan MilesSearch your IT Service Configuration Data as easy as the Web

Have you ever felt daunted by the ever increasing volume of IT service configuration data?

Often just finding a configuration item you already know exists can become a time consuming or cumbersome task.  You may need intimate knowledge of an enterprise specific service infrastructure topology, naming conventions or require expert knowledge of bespoke management tools in order to quickly find what you’re looking for.  I’ve seen it first hand; even domain experts find it difficult sometimes to navigate the masses of services that make up their global operations.

That’s why here a NetNow, when we started development on our new configuration management plugin we insisted on thinking outside the box.  Instantly that meant tree views and other means of manual navigation went out of the window.  We thought long and hard about how we could do it better, how we could provide a simpler more intuitive approach.  Then suddenly it clicked, people should be able to search their IT configuration database as easily as they search the web.  After all, the web is the worlds’ largest configuration repository.

With this idea in mind, we developed the first incarnation of our ‘Google style’ search.  No more complicated search procedures, the user can simply start typing the name or partial name of the configuration item they’re looking for and possible results will appear instantly.

Google style search

As we continue to develop and refine the NetNow platform, we intend to expand these search capabilities to encompass the entire system and everything in it.

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